Critical factors for successful mediation:
- Open and constructive communication
- Commitment to the process
- Acknowledgement of the needs, values and emotions of the other party
- Open-minded thinking for creative, innovative solutions
- Consideration of the costs of failing to reach a resolution
Mediation is a voluntary process to assist parties to reach an agreement when they are in conflict. It does not guarantee an outcome as no binding decision can be made; neither party can be forced to accept an outcome. The agreement reached at the end of mediation is created by both parties for signature. As such, my goal as a mediator is to work with both parties to find a workable solution.
Services available online and in-person.
My commitment to the process is to:
- Manage the process
- Create a safe environment
- Foster fairness
- Ensure impartiality
- Structure opportunity for resolution
Do you have other questions regarding the mediation process? Let’s talk >
“Bill is a natural mediator with strong inter-personal skills and excellent judgement”– Fellow Mediator and Conflict Analyst, Toronto, ON |
Breakthrough Mediation Solutions 